One jarring finding among many:
One of the great brutalities of the retail industry today is that workers are, on the one hand, not given the hours they need to make a living, but are, on the other hand, expected to be always available to come in to work with little notice. For poverty wages, companies demand absolute control over their workers' schedules—and, this study finds, the burden falls most heavily on Latino workers and least on white workers. Luce and Fujita identify how "hours are the new bonus," given as rewards or taken away as punishment. Rather than offering raises, managers just give a favored worker more hours.
Discounted Jobs: How Retailers Sell Workers Short (report)
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